Delivery and Return Policy

Last updated: July 1, 2026

1. Service Delivery

Digital Staff Pro is a software-as-a-service (SaaS) platform, and there is no physical product delivery. Service delivery takes place as follows:

  • Upon payment confirmation, our team initiates the setup process.
  • WhatsApp Business API connection, web widget integration, and AI sales assistant configuration are handled by the Seller.
  • Platform access information is delivered to the Buyer via email.
  • A notification is sent to the Buyer once the service is activated.

2. Return Policy

In accordance with Consumer Protection Laws and Distance Contracts Regulations:

  • Before service execution begins: The Buyer may exercise the right of withdrawal within 14 days from purchase. In this case, the full amount paid is refunded.
  • After service execution begins: Because the Buyer explicitly consents to beginning the setup and activation process, the right of withdrawal is waived. Partial refunds are not provided for unused days.
  • In case of subscription cancellation, the service remains active until the end of the billing period and is not renewed.

3. Return Process

To request a refund, please follow these steps:

  1. Send a return request email to [email protected].
  2. Include the order number and reason for return in the email.
  3. The return request will be evaluated within 3 business days.
  4. Approved refunds will be processed to the original payment card within 14 days.

4. Non-Refundable Cases

  • Services that have been fully set up and activated
  • Custom integrations and modifications developed specifically for the Buyer
  • WhatsApp Business API message fees (third-party cost)
  • Accounts suspended due to abuse or violation of the terms of service

5. Invoicing and Accounting

An e-invoice is issued for all sales. The invoice is sent to the Buyer's registered email address following payment confirmation. Invoice details are generated based on the information provided by the Buyer during membership registration.

6. Payment Methods

Payments are processed securely via iyzico infrastructure. Accepted credit/debit cards:

7. Contact Information

For questions regarding delivery and returns:
Email: [email protected]
Telegram: @anily1