Privacy Policy

Last updated: June 12, 2026

1. Introduction

Digital Staff Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect: name, email address, phone number, company name and business details, and account login credentials.

2.2 Communication Data

When our AI agents interact with your customers via WhatsApp, Instagram DMs, Telegram, SMS, or Web Widget, we process phone numbers, user IDs, and message content.

2.3 Meta Platform Data

When you connect Instagram or WhatsApp through our platform, we receive access tokens (encrypted and stored securely), Instagram Business Account ID, WhatsApp Business Account ID, page information, and message metadata.

3. How We Use Your Information

  • Operate and maintain our AI agent platform
  • Process and respond to customer messages
  • Improve our AI services
  • Provide technical support
  • Comply with legal obligations

4. Data Storage and Security

  • All data is encrypted at rest and in transit
  • Access tokens are stored encrypted in our database
  • We use industry-standard security measures
  • Data is stored on secure cloud infrastructure (Google Cloud Platform)

5. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we delete or anonymize your data within 30 days unless required by law to retain it.

6. Data Sharing

We do not sell your personal data. We may share data with service providers (cloud infrastructure, analytics), Meta Platforms Inc. (when using WhatsApp/Instagram integrations), or law enforcement when required by law.

7. Your Rights

You have the right to access, correct, delete, or export your personal data, and to withdraw consent at any time.

8. Contact Us

For privacy-related inquiries: [email protected]

9. Legal Basis (GDPR)

If you are in the European Economic Area, our legal basis for processing your data includes contract necessity, legitimate interests, and consent where required.