Who does the setup and how long does it take?

We do the setup: we connect your Instagram and WhatsApp accounts and teach the assistant your business information. The assistant starts writing the moment the Meta approval steps are completed.

Which channels does it work on?

Instagram DM, Instagram comments and WhatsApp Business. External system integrations such as an appointment calendar, shipping or stock API are not included by default.

Does it take orders and payments?

No. The assistant greets, qualifies and hands the request to you; orders, payments and delivery are completed in your own channel. No payment is taken inside the chat.

What if the AI gives a wrong answer?

Answers are limited to your own knowledge base; when it does not know, it does not guess and passes the conversation to you. You can take over the conversation from the panel at any time.

Where do the leads land?

On the Leads page in the panel: customer, channel, stage (new, interested, quoted) and a link to the conversation. Handed-off requests also reach you as notifications.

Is everything included in the price? Any hidden costs?

Setup, assistant training and monthly maintenance are included. WhatsApp Business API message fees and, if you request it, custom integration development are charged separately.

Can I cancel, is there a commitment period?

There is no commitment period; you can cancel at any time. Setup is free, so you can start without risk.

All your data is stored encrypted on Google Cloud infrastructure. The AI never uses your data for training. You can export or delete your data at any time.

← Blog

September 9, 2026·7 min

A Guide to 24/7 Customer Service for SMEs: Where to Start?

KOBİRehber7/24Otomasyon

Why Now?

Most Turkish SMEs have not yet brought AI into their operations — that is both a risk and an opportunity. If your competitor has not made the move, you become the one who answers first.

WhatsApp is the messaging channel Turkish customers use most. If your business is not there, customers find your competitor instead.

Step 1: Analyze Message Traffic

Count the messages your business receives. Which questions repeat? How many are about pricing? How many about appointments? This data shows what automation should target.

Most common questions: 'How much?', 'Can I book?', 'Where is my order?', 'What are your hours?'.

Step 2: Build Your Knowledge Base

Price list, working hours, return/shipping policy, product/catalog info. This is the bot's 'brain'. With DSP, uploading documents, PDFs, or manual entries is sufficient.

Key: The bot hands over to a human when unsure, so wrong answer risk is low.

Step 3: Choose Channels

DSP supports WhatsApp, Instagram DM, Messenger, Telegram, SMS and the web widget — you choose which ones to run. For e-commerce, order tracking numbers from Shopify, Trendyol or Hepsiburada can be pushed to DSP with your own script.

Step 4: Setup and Test

With DSP, our team handles the setup: WhatsApp Business API connection + knowledge base upload + test messages. Then go live.

Important: Run in 'observer mode' for the first week — bot answers but operator is also present.

Set up a 24/7 AI team for your business

Our team handles the setup — start with a free discovery call.

Free Discovery Call View Pricing