Who does the setup and how long does it take?

We do the setup: we connect your Instagram and WhatsApp accounts and teach the assistant your business information. The assistant starts writing the moment the Meta approval steps are completed.

Which channels does it work on?

Instagram DM, Instagram comments and WhatsApp Business. External system integrations such as an appointment calendar, shipping or stock API are not included by default.

Does it take orders and payments?

No. The assistant greets, qualifies and hands the request to you; orders, payments and delivery are completed in your own channel. No payment is taken inside the chat.

What if the AI gives a wrong answer?

Answers are limited to your own knowledge base; when it does not know, it does not guess and passes the conversation to you. You can take over the conversation from the panel at any time.

Where do the leads land?

On the Leads page in the panel: customer, channel, stage (new, interested, quoted) and a link to the conversation. Handed-off requests also reach you as notifications.

Is everything included in the price? Any hidden costs?

Setup, assistant training and monthly maintenance are included. WhatsApp Business API message fees and, if you request it, custom integration development are charged separately.

Can I cancel, is there a commitment period?

There is no commitment period; you can cancel at any time. Setup is free, so you can start without risk.

All your data is stored encrypted on Google Cloud infrastructure. The AI never uses your data for training. You can export or delete your data at any time.

← Blog

August 7, 2026·6 min

Clinic Appointment Automation: Stop Missing Appointment Requests

Randevu OtomasyonuKlinikAI

What Is Clinic Appointment Automation?

Clinic appointment automation uses AI to answer appointment requests: the patient writes, the assistant answers from your knowledge base, writes the appointment to your calendar (when a calendar is connected) and hands the request over to your business.

DSP clinic appointment automation communicates directly with patients via WhatsApp Business API. It responds instantly to messages like 'Can I book an appointment?', writes the appointment to your calendar and drops the new patient request onto your leads board.

Benefits of Appointment Automation

Weekend and evening requests: patients write outside business hours and the assistant answers instantly.

Appointments in your panel: created appointments are listed on the appointments page as today/past, with the channel they came from.

Optional confirmation SMS: when an appointment is created, the patient can receive a confirmation SMS.

Time savings: appointment back-and-forth drops from minutes to seconds.

Data collection: which hours are busiest? Which services are most in demand?

How to Set Up

Step 1: Analyze your current appointment flow — which steps take the most time?

Step 2: Build your knowledge base — services, prices, working hours.

Step 3: Connect DSP with WhatsApp Business API and your calendar — appointment tools run when a calendar is connected.

Step 4: Test the bot; run in observer mode for the first week.

Step 5: Go live and watch appointment requests and the lead flow.

Frequently Asked Questions

Does appointment automation change my existing system? No. DSP integrates with your existing calendar; your current flow continues, only the automation layer is added.

What if the patient does not use WhatsApp? DSP also supports web widget and SMS; the patient writes on their preferred channel.

Does it send automatic reminders before the appointment? Automatic pre-appointment reminders are not available today; when an appointment is created the patient can receive a confirmation SMS (optional) and the appointment shows up in your panel.

Conclusion: Automate Your Clinic with AI

Appointment automation takes over the repetitive back-and-forth, frees your staff for patient-facing work and hands interested patients over to your business as leads. Our team handles the DSP setup.

Start with our WhatsApp bot guide or see our cost comparison.

Set up a 24/7 AI team for your business

Our team handles the setup — start with a free discovery call.

Free Discovery Call View Pricing