Question 1

Who does the setup and how long does it take?

Accepted Answer

We do the setup: we connect your Instagram and WhatsApp accounts and teach the assistant your business information. The assistant starts writing the moment the Meta approval steps are completed.

Question 2

Which channels does it work on?

Accepted Answer

Instagram DM, Instagram comments and WhatsApp Business. For appointments the assistant shares the link to your OWN booking page — DSP does not keep an appointment calendar. External integrations such as a shipping or stock API are not included by default.

Question 3

Does it take orders and payments?

Accepted Answer

No. The assistant greets, qualifies and hands the request to you; orders, payments and delivery are completed in your own channel. No payment is taken inside the chat.

Question 4

What if the AI gives a wrong answer?

Accepted Answer

Answers are limited to your own knowledge base; when it does not know, it does not guess and passes the conversation to you. You can take over the conversation from the panel at any time.

Question 5

Where do the leads land?

Accepted Answer

On the Leads page in the panel: customer, channel, stage (new, interested, quoted) and a link to the conversation. Handed-off requests also reach you as notifications.

Question 6

Is everything included in the price? Any hidden costs?

Accepted Answer

Setup, assistant training and monthly maintenance are included. WhatsApp Business API message fees and, if you request it, custom integration development are charged separately.

Question 7

Can I cancel, is there a commitment period?

Accepted Answer

There is no commitment period; you can cancel at any time. Setup is free, so you can start without risk.

Question 8

Is my data safe?

Accepted Answer

All your data is stored encrypted on Google Cloud infrastructure. The AI never uses your data for training. You can export or delete your data at any time.

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