Who does the setup and how long does it take?

We do the setup: we connect your Instagram and WhatsApp accounts and teach the assistant your business information. The assistant starts writing the moment the Meta approval steps are completed.

Which channels does it work on?

Instagram DM, Instagram comments and WhatsApp Business. External system integrations such as an appointment calendar, shipping or stock API are not included by default.

Does it take orders and payments?

No. The assistant greets, qualifies and hands the request to you; orders, payments and delivery are completed in your own channel. No payment is taken inside the chat.

What if the AI gives a wrong answer?

Answers are limited to your own knowledge base; when it does not know, it does not guess and passes the conversation to you. You can take over the conversation from the panel at any time.

Where do the leads land?

On the Leads page in the panel: customer, channel, stage (new, interested, quoted) and a link to the conversation. Handed-off requests also reach you as notifications.

Is everything included in the price? Any hidden costs?

Setup, assistant training and monthly maintenance are included. WhatsApp Business API message fees and, if you request it, custom integration development are charged separately.

Can I cancel, is there a commitment period?

There is no commitment period; you can cancel at any time. Setup is free, so you can start without risk.

All your data is stored encrypted on Google Cloud infrastructure. The AI never uses your data for training. You can export or delete your data at any time.

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August 7, 2026·6 min

AI Customer Service: The 24/7 AI Team

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What Is AI Customer Service?

AI customer service uses artificial intelligence to automate customer communication. Unlike a simple chatbot, it understands natural language, remembers context, and handles complex questions.

DSP AI customer service serves your customers 24/7 across WhatsApp, Instagram DM, Messenger, Telegram, SMS, and the web widget. Manage all communication channels in one platform.

Benefits of AI Customer Service

24/7 availability: your customers receive answers day and night, even on weekends. The bot works while your human team rests.

Speed: average response time is seconds. Customer wait time drops to zero.

Cost: one AI sales assistant handles thousands of simultaneous inquiries. No hiring cost for additional staff.

Scalability: as your business grows, the same infrastructure serves millions of customers.

Who Should Use AI Customer Service?

E-commerce: 'where is my order?' questions (from your own order records), return and shipping policy questions, turning interested buyers into leads.

Healthcare: appointment requests (when a calendar is connected), patient inquiries, handing new patient requests over to your business.

Service industries: consulting, education, tourism — automating repetitive questions.

SMEs: a one-person team answering all messages 24/7.

How to Set Up AI Customer Service

Step 1: Analyze your message traffic. Which questions repeat, at which hours is volume highest?

Step 2: Prepare your knowledge base — prices, policies, product info.

Step 3: Choose the right channels (WhatsApp, web widget, email).

Step 4: Configure and launch the assistant.

Step 5: Continuously improve using data from real usage.

Frequently Asked Questions

Is AI customer service the same as a chatbot? AI customer service differs from traditional chatbots in natural language understanding and context management. It does not just provide pre-written answers; it aims to truly understand and respond correctly.

Does it replace human operators? No. The bot answers repetitive questions; for complex and uncertain cases, it hands over to a human. The operator can then focus on strategic work.

Which languages does it support? DSP supports multiple languages; the bot communicates in the language of your knowledge base.

Conclusion: Bring Your Customer Service to the Future with AI

AI customer service improves your customer experience and operational efficiency. DSP's team handles the setup; you own an AI sales assistant that works 24/7.

Start with our WhatsApp bot guide or see our SME guide.

Set up a 24/7 AI team for your business

Our team handles the setup — start with a free discovery call.

Free Discovery Call View Pricing