Who does the setup and how long does it take?

We do the setup: we connect your Instagram and WhatsApp accounts and teach the assistant your business information. The assistant starts writing the moment the Meta approval steps are completed.

Which channels does it work on?

Instagram DM, Instagram comments and WhatsApp Business. External system integrations such as an appointment calendar, shipping or stock API are not included by default.

Does it take orders and payments?

No. The assistant greets, qualifies and hands the request to you; orders, payments and delivery are completed in your own channel. No payment is taken inside the chat.

What if the AI gives a wrong answer?

Answers are limited to your own knowledge base; when it does not know, it does not guess and passes the conversation to you. You can take over the conversation from the panel at any time.

Where do the leads land?

On the Leads page in the panel: customer, channel, stage (new, interested, quoted) and a link to the conversation. Handed-off requests also reach you as notifications.

Is everything included in the price? Any hidden costs?

Setup, assistant training and monthly maintenance are included. WhatsApp Business API message fees and, if you request it, custom integration development are charged separately.

Can I cancel, is there a commitment period?

There is no commitment period; you can cancel at any time. Setup is free, so you can start without risk.

All your data is stored encrypted on Google Cloud infrastructure. The AI never uses your data for training. You can export or delete your data at any time.

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September 11, 2026·5 min

What Is Meta Business Agent? The AI Revolution on WhatsApp in 2026

Meta Business AgentWhatsAppAI

What Is Meta Business Agent?

Meta Business Agent is Meta's AI-powered business assistant, launched in 2026. It communicates with your customers in natural language via WhatsApp Business API; understands their questions, provides answers, and automates workflows.

Used by over 1 million businesses, it is more than a chatbot; it is your AI sales assistant. It serves your customers 24/7 across WhatsApp, Instagram, and Messenger.

DSP and Meta Business Agent Integration

DSP is a WhatsApp Business API platform that supports Meta Business Agent. Through DSP, you can set up Meta Business Agent, load your knowledge base, and communicate with customers in natural language.

DSP also unifies other channels — Instagram DM, Messenger, Telegram, SMS, and the web widget — in a single platform so your customers can reach you on their preferred channel.

Meta Business Agent Pricing and Plans

Meta Business Agent is a platform offered by Meta; pricing is set by Meta. DSP provides a custom solution built on this platform for your business.

With DSP's starter plan, our team sets up Meta Business Agent for you. A fixed monthly fee covers shift, overtime and turnover costs.

Frequently Asked Questions

When did Meta Business Agent become widely available? Launched by Meta in 2026, adopted by over 1 million businesses.

How does DSP integrate with Meta Business Agent? DSP supports Meta Business Agent via WhatsApp Business API; our team handles the setup.

How does pricing work? Meta Business Agent pricing is set by Meta; DSP offers a fixed monthly fee plan.

Conclusion: Power Your Business with AI WhatsApp Integration

Meta Business Agent is the new standard for AI-powered customer communication on WhatsApp. With DSP, our team handles the setup: knowledge base, multi-channel support, and human handoff built in.

Start with a free consultation or see our cost comparison guide.

Set up a 24/7 AI team for your business

Our team handles the setup — start with a free discovery call.

Free Discovery Call View Pricing